This agreement exists so that both the client (you) and the service provider (Chauntell Dietrich) feel safe and comfortable with the arrangements made between both people involved prior to beginning paid services together. A professional agreement helps us both stay accountable so that we can effectively work together to help you make the changes you want in your life. 


Terms and conditions

These terms and conditions ("Terms", "Agreement") are an agreement between Enchaunti ("Enchaunti", "us", "we" or "our, "I", "Chauntell"") and you ("User", "you", "your" or "client"). This Agreement sets forth the general terms and conditions of your use of the enchaunti.com website and any of its products or services (collectively, "Website" or "Services").

Therapy is a process and although it is possible for people to create change for themselves in a short time, consistent and ongoing connection between the client and the services is most beneficial to for long term success. For optimal satisfaction. I recommend connecting on going for at least 3 months. 
 

Fees

My services exist on a sliding scale to accommodate for people that cannot afford to pay full price. Money is symbolic and I encourage you to think about a price that best suits what you hope to get out of our experience together. When we invest more, we expect more from ourselves as well. However, if we give more than what we can afford, money may become a stressor and deter from the work that we will do together. The more you are able to invest, the more can be offered to you. This work requires a lot of time and energy from both parties involved. which highlights the importance that we should both feel comfortable to the exchange we agree to. Understand that if you pay full price, you are supporting in supplementing the fee for others when they cannot afford to pay full price. 

Payments can be made online, through transfer, paypal pr by cash in person. It is my responsibility to prove you with a receipt for your purchase upon your request. 

Procedure

We will agree together if we are meeting online, in person or by phone. Will contact you at the specified time or we will both arrive i person/online at the agreed upon location and at the agreed upon time. There is no late charge; however we may not be able to make up the lost time if you cancel without providing 24 hours notice. 

I will do my best to send you a reminder ahead of time. If you book an appointment online you will receive an automatic reminder. It is your responsibility to remember your appointment time and date and to arrive on-time. 

For online interactions we will use the Zoom app which is accessible through your smart phone or computer . I will send you information before our session explaining how to use it. 

 

Contact Between Sessions

If you wish to connect with me in between sessions with a challenge, success or inquiry, I will do my best to respond to you within 24hours with an e-mail, voxer message, text or short phone call. This support os only available for programs and session packages. If you are not in a program or package you may still contact me at any time with questions, however if the question requires additional support I will ask that we arrange a session to meet or have you switch to package/program.

Contact me at any time using:

chauntell@enchaunti.com

voxer: Enchaunti

Or using my phone number if I have provided it to you. 

 

Challenges

Ig I ever do or say anything that upsets you or doesn't feel right, please bring it to my attention so that we can work through it together as soon as possible. Your feelings are integral to the therapeutic process. My objective is to have a therapeutic relationship that is open, honest, real and trusting in our communication styles. Communicating via telephone or e-mails may add an extra challenge since we are not able to read body language, asses tone, see facial expressions etc. Therefore if something feels off, we will both respect our relationship by communicating this rather than making assumptions. I will do my best to provide a safe environment for you to express any concerns you have. 

 

Therapeutic Agreement 

Service Provider: 


I agree to serve you professionally as a Social Worker and Animist Practitioner, to partner with you in identifying and achieving your personal and/or professional goals using fantasy narrative therapy and a spiritual lens. 

As your guide, I cannot guarantee your results. You will create powerful results by having the courage and determination to forward actions in your life. I will be here to support you on your journey but ultimately you will be the one to make meaningful changes happen in yourself. 

During the time we spend together in our sessions, I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available , as I may be attention to others, or myself. I will however, attempt to be available within 24hours. 

It is not within my scope of practice to diagnose any medical or psychological conditions.
I will use a combination of Social Work skills and Animist Practitionership to support you emotionally and spiritually. If any issues arise for you that should be handled by another professional, I can support you by you referring you to the appropriate professional. It is your responsibility to care for yourself as needed. 

 

I will meet you with attentive listening, understanding, compassion, belief in you and commitment to your spiritual growth.   I will respect your beliefs and own unique way of viewing your spiritual path. You can expect me to challenge you in areas of your life that you express as not serving you, offering fresh perspectives, making request (including take home assignments) and acknowledging your wins. 

I agree to do my best to give you 24hours notice if I need to reschedule with you and promise to make up the time with no charge to you. 


Client:

 

By agreeing to this terms of service, you agree that: 

You are committed to taking action on your own determined personal and professional goals. You realize that anything less than your intentional full participation may not lead to your success and you take responsibility for your own results if you do not follow through. 

You take full responsibility for yourself and any actions that you make as a result from our therapeutic interactions. 

You accept responsibility for your life as well as your own mental health and will seek outside support when needed. 

You can financially afford the therapeutic sessions you agree to pay at this time. You agree to pay in full prior to beginning any packages or courses unless otherwise specified (such as a payment plan). You agree that ultimately it is your responsibility that the service provider get paid paid for the services you use. 

You agree to honour your scheduled session times and inform me as soon as possible if you need to reschedule. 

Confidentiality

I guarantee the utmost confidentiality (to the fullest extent of the law, so long as I don't fear for your safety of another's safety) in our sacred therapeutic  relationship. I will do my best to communicate with you if I must legally breech confidentiality given that telling you does not compromise your safety or the safety of someone else. 

Collection and use of information

Enchaunti (Chauntell Dietrich) collects the following information: Name, phone number, e-mail address, address, birthdate and credit card information. This information is collected for the purpose of contacting you and processing payments made for services. 

Enchaunti will not disclose your information to third parties without you consent. 

 

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Enchaunti or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Enchaunti. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Enchaunti or Enchaunti licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Enchaunti or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Enchaunti, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Enchaunti has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Enchaunti and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Enchaunti for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Enchaunti and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ontario, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Ontario, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are is free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact Chauntell here. 

This document was last updated on December 28, 2018